How does Digital Onboarding for Corporate Banking differ from Retail Banking?

The onboarding procedure of a retail user is completely different from a corporate user. From a business outlook, commercial users are different and complex. It needs conformity with multiple regulations and includes long bargaining, complicated products, and services, stringent documents. On the other side, it is controlled by an infrastructure of banks.

Thus it is essential for banks to efficiently process onboarding to serve multiple user segments and assure sufficient infrastructure support in terms of costs, capacity, and efficiencies. The digital onboarding corporate consists few elements such as verification and information about applicants, individual e-KYC, business entity information, the role of stack holders, and much more.

As we all know corporate banking is adopting digital transformation. Also, corporate banking differs from retail banking. The rise of fintech companies and challengers have an intense impact on how bank redesign their services and product to compete in the market and regain customers. Now let us understand what is the meaning of retail banking and corporate banking.

Retail banking vs corporate banking

Retail banking means the part or division of a bank that directly deals with retail clients. Itbanking is related to the general public and its branches are present everywhere in the city. Whereas corporate banking is that part of a bank that deals with corporate clients and works directly with business persons who need loans, credits, manage savings accounts, that are specifically designed for companies and organizations and not for individuals.

Retail banking

Retail banking offers financial services to the general public. It permits consumers to handle their money by providing them access to standard banking services such as credits, financial advice, etc.

Retail banking also offers a vast range of services and products:

  • Checking and managing accounts
  • Credit cards
  • Offering loans for multi-purposes
  • Mortgages
  • Digital banking
  • Insurance

The level of customized retail banking services offered to clients relies on their income level and their relationship with the bank. Nowadays retail banking services have changed their systems as per current trends such as digital banking transformation. This transformation has been impacted by most of the public.

Corporate Banking

This type of banking is also known as business banking and it caters to different types of clients from small to medium and to large scale businesses. Corporate banking offers the following products and services such as:

  • Cash management and treasury services
  • Equipment lending
  • Trading fiances
  • Equipment lending
  • Entrepreneur services

Corporate banking is crucial as it key profit center for most banks as it provides multi-benefits.

What is Agency Banking?

Agency banking is a type of branchless banking that permits the traditional banks to expand their network of services and branches in an economical way and with the help of authorized agents. Agency banking solutions provide diverse advantages of risk management, availability of products, enhancement in financial incorporation, and much more.

Components of agency banking

Here are the main components of agency banking:

Agent banking service supplier

This type of service offers helps and the best services to their bank agents such as cash management and marketing. They operate services with the use of business partners and licensed agents.

Financial institutions/Banks

The financial institutions and banks who are communicating with the clients and agents respectively are the main key unit of agency banking. It is a model with which the flow of capital takes place.

Banking agents

These are experts in multiple services and are responsible for performing certain jobs designated to them by their respective financial institutions. They work under administrative supervision and are allotted certain tasks by the financial institutions depending on their responsibilities and duties. The main aim of a banking agent is to offer clients excellent services that assist to maintain good relations with financial banks. Their responsibilities are cahs withdrawals, document collections, microloans, receiving deposits, and much more.

Super or sub-agents

Banking agents also perform other duties under them and also receive an auxiliary commission for every payment they make.

Mobile operators

Mobile operators describe one of the most important organizational forms of communication. They provide mobile subscribers the chance to interact on a huge scale via SMS, MMS, and voice calls. It authorizes transactions through mobile phone that consists of paying bills, sending money overseas, etc that takes over mobile phones.


Agency banking permits customers to approach their bank accounts with the use of smartphones. It is advantageous to those who don’t have a bank account or living in a remote area.

Benefits of agency banking

Below are the crucial benefits of agency banking:

Minimize cost

Agency banking is a highly cost-effective way for banks to grow their presence in areas that have less perforation of banks. It allows banks to service clients without installing manual branches in these areas. So it reduces the cost.

Expand customer base

Financial institutions and banks that partner with banking companies will uplift their profitability as they can reach a maximum number of customers in remote places. Handling an agency will expand your bank’s reach in local markets and enables you to attain maximum targets.

Develop awareness and trust

Financial institutions who use an agent network might retain higher customer goodwill by offering human touch in banking services. Nowadays many digital wallet app development company permits banks to connect with potential customers by offering them doorstep services. These banking agents work with the community to deliver a sense of safety and security into the world of formal banking. With the assistance of such positive aspects, financial institutions will expand their business and earn more revenue.

Excellent security

Not only convenient, but agency banking also offers security snd privacy to customers. Customers can use a personal pin or a magnetic strip for secure authentication purposes. As compared with traditional banking services agency banking allows more benefits and privacy to customers.

Agent-based operations

Agency banking operates with the assistance of agents who perform transactions on behalf of the bank. Banking agents have a digital wallet or can store value in their accounts. Even one can also digitize their payments with the help of the advanced payment platform digibank. Digibank provides a secured and smooth medium to pay bills online. Agents can perform payments other operations on customers’ behalf.


From the above points, it is clear how digital onboarding for corporate banking is different from retail banking. It delivers some of the amazing practices that are opted by banks to minimize the challenges faced in corporate digital banking. Not only this, in this article you got to know about agency banking solutions and their benefits. How it has transformed the banking sector across the globe. Thus to keep alluring and retaining customers, always be innovative, develop new methods to concentrate more on clients enhancements.


Nikunj Gundaniya, Product manager, one of the leading wallet app development, which provides mobile finance application development services. He is a visionary leader whose flamboyant management style has given profitable results for the company. He believes in the mantra of giving 100% to his work.

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