Nowadays, all the businesses are running via online medium. A maximum of the sellers are selling their product to different parts of the world but for that, they are bound to take the assistance of courier service. But like every other process, the courier service also includes some terms and policies.
What is the understanding behind the NDR?
Nondelivery report which can be abbreviate as NDR that is the report that can be make by the courier service which shows all the information about the order of the product that has not be delivere. The seller can use this report to track the order that has not been delivere.
Any seller should not ignore to take action against NDR because it will hamper the chance of smooth delivery and can increase by the percentage of RTO. Product may fail to deliver due to many reasons such as the incorrect address of the recipient, address given may not be complete, it may be difficult to contact the customer, or sometimes customer even refuses to receive a product due to some reason. Whatever is the reason a seller has to bear the shipping charges.
What to do after receiving NDR?
Running an online business is never an easy job, if a seller ever receives ndr non-delivery report by the courier service then the seller can avail for to option either seller can choose to reattempt, that is, the seller can request the courier service to resend the order by rectifying the delivery address or the phone number of the receiver or any other issues. Or in other cases, the seller may select the return to origin option in that case the product will get back to the seller. It is important to note that the courier service will try to send the delivery at most three times but after that, the courier service will return the product to its origin.
When do the seller will experience an increase in the rate of RTO?
Cash on delivery is a favorable option for both the buyers and sellers. It has been seen through market analytics that most of the buyers prefer to pay during the time of delivery because many of them do not believe in the accuracy of the delivery. But cash on delivery is not always beneficial for the sellers who run a small online business.
Since studies have shown that most of the increase in the percentage of the RTO is due to the policy of cash on delivery. Any buyer who has made the payment before, will not refuse to take the delivery and will give his or her best to take the delivery on time. The return of the product to the origin causes a huge amount of loss that is not at all healthy for the sellers.
Conclusion
Sometimes the increase in the RTO percentage of a seller shows dissatisfaction of the customer. It is very important to reduce RTO so that you can increase the percentage of delivery. For that, you need to hire the best courier service who will use the advanced AI technology and other best method to track your order. It is important to note that if you increase the number of your delivery then your revenue will also increase.
